Terms & Conditions

Interpretation

In these Terms and Conditions, the following definitions apply:

• "LSM", "we", "us" and "our" refer to LSM Property Services.
• "Client", "you" and "your" refer to any individual or entity engaging LSM to provide services.
• "Services" means the property management, maintenance co-ordination and tenant services provided by LSM as agreed in writing.
• "Property" means the residential or commercial property or properties to which the Services relate.
• "Agreement" means these Terms and Conditions together with any signed instruction letter, service schedule or management agreement.

Our services

LSM Property Services provides the following core services, as applicable to your instruction:

• Property management — including rent collection, compliance oversight and landlord reporting
• Maintenance and repair co-ordination — including contractor instruction and project management
• Tenant services — including sourcing, referencing, agreement preparation and ongoing liaison

The specific scope of services applicable to your instruction will be set out in a separate written service agreement or instruction letter. These Terms and Conditions govern all such engagements unless expressly varied in writing by an authorised representative of LSM.

LSM operates across the United Kingdom, Barbados, Uganda and Canada. Where local law imposes specific obligations on us or on you as a property owner, we will notify you accordingly. Compliance with jurisdiction-specific requirements remains the responsibility of the client unless LSM has specifically agreed in writing to undertake that responsibility.

Engagement

An engagement with LSM commences upon the later of: (a) your signed acceptance of a service agreement or instruction letter; or (b) LSM's written confirmation of acceptance of your instruction.

LSM reserves the right to decline any instruction at its absolute discretion and without obligation to provide reasons.

You confirm that you have the legal authority to instruct LSM in respect of any property for which you engage our services. Where a property is jointly owned, all co-owners must authorise the engagement.

Fees & payment

Our fees are as set out in the applicable service agreement. Unless otherwise stated:

• Management fees are deducted from rental income prior to remittance to the client
• One-off fees (such as tenant-find fees or project management fees) are invoiced and payable within 14 days of the invoice date
• Contractor costs instructed on your behalf are passed on at cost, plus any applicable administration fee as set out in your service agreement
• LSM reserves the right to review and adjust its fee schedule with 30 days' written notice

Late payment of invoices may attract interest at 4% per annum above the Bank of England base rate (or equivalent local rate), accruing daily from the due date until payment is received in full.

Client obligations

As our client, you agree to:

• Provide LSM with accurate and complete information about your property and circumstances
• Maintain appropriate buildings insurance for all properties under our management
• Ensure the property is legally compliant before any tenancy commences (including gas and electrical safety certificates)
• Respond to requests for authorisation or instruction within a reasonable timeframe
• Promptly notify LSM of any material change affecting the property or your ownership of it
• Pay all fees and charges promptly in accordance with these Terms

Where a client's failure to comply with the above obligations causes loss or delay, LSM shall not be held liable for any resulting consequences.

Limitation of liability

LSM will carry out its services with reasonable skill and care. However, to the fullest extent permitted by law:

• LSM's liability to you for any claim arising out of or in connection with our services shall not exceed the total fees paid by you to LSM in the 12 months preceding the event giving rise to the claim
• LSM shall not be liable for indirect, consequential or special losses, including loss of profit or loss of rental income, except where caused by our gross negligence or wilful misconduct
• LSM shall not be liable for the acts or omissions of third-party contractors instructed on your behalf, provided we exercised reasonable care in their selection
• LSM shall not be liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or any other matter that cannot be excluded or limited by applicable law.

Termination

Either party may terminate the engagement by giving not less than two calendar months' written notice, unless a different notice period is specified in the applicable service agreement.

LSM may terminate the engagement with immediate effect if:

• You fail to pay any amount due and do not remedy that failure within 14 days of written notice
• You act in a manner that places LSM or its staff at risk of harm
• You provide materially false or misleading information
• Continuing the engagement would require LSM to act unlawfully

On termination, all fees and charges accrued up to the date of termination remain due and payable. LSM will provide reasonable handover assistance within the agreed notice period.

Intellectual property

All content on the LSM Property Services website — including text, design, graphics, and branding — is the property of LSM Property Services and is protected by applicable intellectual property law. You may not reproduce, copy, or use any such content without our prior written permission.

Confidentiality

Both parties agree to keep confidential all information received from the other that is identified as confidential or that is reasonably apparent to be confidential, including details of clients, tenants, properties, and financial information. This obligation does not apply to information that is publicly available, or where disclosure is required by law or regulation.

Governing law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, except where the property to which the services relate is located in another jurisdiction, in which case the laws of that jurisdiction shall apply to the extent required by local law.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, save where local law requires otherwise.

Contact

For any queries relating to these Terms and Conditions, or to correspond with us regarding your engagement, please use the following details: